customer SERVICE

PRODUCT AVAILABILITY
PAYMENT
SECURITY
CUSTOM & EXCLUSIVE ORDERS
SHIPPING
CUSTOMER CARE POLICY
RETURN, EXCHANGE & CREDIT POLICY
REPAIR POLICY
TERMS AND CONDITIONS

YOSEF H Online Orders

The below information applies to products purchased at www.YOSEFH.com or by phone. Please allow 1-3 business days for a response to an inquiry or to process an order.

PRODUCT AVAILABILITY

You will receive an email confirmation of your order. YOSEF H makes best efforts to keep our e-Store updated with current inventory, but given the nature of demand, many times quantities will be limited or sold out before the website reflects this status. If we cannot fill your order but have the opportunity to place you on a wait list, we will inform you via email. We will try to also offer suggestions for other items that may act as a substitute to your original order. We will contact you via the e-mail provided by you during checkout.

PAYMENT

Prices displayed are in U.S. dollars. We accept all major credit cards.
Your credit card will be charged for the transaction after the following is complete; verification of your credit card details, receipt of credit authorization, confirmation of product availability, preparation of your order to be shipped and shipping verification. Your credit card is not charged at the time you submit your order.
YOSEF H charges state, local and county taxes to New York residents on online transactions, as required by law.

SECURITY

All credit card transactions on this site are processed using PayPal, a secure online payment gateway, which encrypts your card details in a secure host environment. YOSEF H does not hold your credit card details on the website.

CUSTOM & EXCLUSIVE ORDERS

If you would like to make a custom request or special order, please contact info@yosefh.com to inquire directly. Please provide all details in your email so that we may respond to you as quickly and effectively as possible. We will make best efforts to fulfill your request.
All purchases are shipped via FedEx. Please allow 1-3 business days for your order to be processed before it is shipped. You may select the FedEx service of your choice when you check out at www.yosefh.com. All orders require a signature upon receipt. We cannot ship to Post Office Boxes or AFPO's. YOSEF H processes e-commerce orders Monday through Friday, excluding holidays. YOSEF H cannot be held responsible for unanticipated delays. If there is an issue with your shipping address, you will be contacted by a YOSEF H representative via e-mail. We will hold your order for 5 business days. If no response is received, your order will be cancelled. If you have additional questions concerning shipping and delivery timeframes and fees; please contact info@yosefh.com.

CUSTOMER CARE POLICY
RETURN, EXCHANGE & CREDIT POLICY
YOSEF H will accept items for exchange or refund within 28 days of purchase. Your original purchase must be returned in new condition with its original packaging. Sale items and custom orders are final. Once your return is processed, you will receive a credit by email. Refunds will be issued in the form of original payment. We do not refund shipping charges on returned items. Goods must be returned with their original sales slip and shipped in a trackable and insured way. Please provide us with details as to the reason for your return/exchange - it will help us ensure better service in the future.
Exchanges will be subject to shipping charges. Please note that your exchange item may be out of stock by the time your return is processed. We will notify you as to the exchange ship date or a refund or credit will be issued. All credits are valid for one year after issue date.

REPAIR POLICY

Please contact info@yosefh.com regarding all repairs. All repairs will be handled on a case by case basis. Please include a photo of the item and your receipt as proof of the original date of purchase. Please allow 1-2 weeks for the repair and return to you. Your piece will be sent back to you via FedEx Ground unless you specify otherwise. Repairs are subject to the availability of the original parts used in the piece.

RETURN ADDRESS

YOSEF H
303 W.21 Street #4F
New York, NY 10011
212.217.6964

TERMS AND CONDITIONS
PRIVACY POLICY

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant to us that all data provided by you is accurate.

INTELLECTUAL PROPERTY RIGHTS

YOSEF H is the owner of all intellectual property rights on our site and the material published on it. These works are protected by copyright laws, and treaties around the world. All such rights are reserved. You must not use any part of the materials on our site for commercial purposes without obtaining a separate license to do so from us. These Terms do not grant that license.

ALL RIGHTS RESERVED.